Track your complaint

What you will need

Two things: the reference number you were given when you reported the issue, and the Ghana mobile number you used at the time. Both are required — the reference alone is not enough, because that is what keeps one person’s complaint private from everyone else.

Finding your reference

It looks like OA-0826-0049 and was shown on screen when you submitted, as well as in the confirmation text message sent to your phone. Older references may appear as OA-2026-0048 — both formats still work.

What the progress stages mean

Received —

your complaint has reached the office and is awaiting review.

Under Review —

staff are looking into what you reported.

Assigned or In Progress —

someone at the office is following it up.

Resolved —

the issue has been dealt with.

Closed —

the complaint has been closed by the office.

If your complaint cannot be found

Check that the reference is typed exactly as it was sent to you, and that you are using the same phone number you reported with. If you still cannot find it, you can lodge a new complaint or contact the constituency office directly.